Privacy Policy
This page explains how your personal information is collected, stored, and protected on the ok37 platform.
Table of Contents
Introduction & Scope
We place the highest importance on the privacy of ok37 platform users. This Privacy Policy ("Policy") applies to the ok37 website and services, and it explains how your personal information is collected, processed, stored, and protected.
By using any ok37 service, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.
This Policy has been prepared for users in Bangladesh and operates according to Bangladesh Standard Time (BST, UTC+6). ok37 ensures SSL encryption and fair play as a safe and reliable platform.
What Information We Collect
When you register and use ok37, we may collect the following types of information:
2.1 Identity Information
- Full name and date of birth (for age verification — only users aged 21 or above may use the service)
- Email address and mobile number
- National ID or passport number (for identity verification)
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for processing transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical Information
- IP address and device type
- Browser type and version
- Operating system details
- Session duration and login activity
2.4 Behavioral Information
- Game history and preferences
- Betting patterns and activity logs
- Time spent on the platform and pages visited
How We Collect Information
ok37 collects your information through various methods. These methods are described in detail below:
3.1 Information You Provide Directly
When you create an account on the ok37 platform, make a transaction, contact our customer support team, or fill in any form, you are providing information to us directly.
3.2 Automatically Collected Information
When you use our platform, certain information is collected automatically. This includes information gathered through cookies, web beacons, and similar technologies.
3.3 Information Received from Third Parties
As part of the identity verification process, we may sometimes receive information from third-party verification services. This information is used solely to confirm your identity.
Purpose of Using Your Information
ok37 uses the collected information for the purposes listed below:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To smoothly operate games, betting, and other platform features.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To resolve your queries via 24/7 live chat and email.
- Security: To prevent fraud, money laundering, and other unlawful activities.
- Responsible Gaming: To identify excessive betting and provide assistance.
- Platform Improvement: To analyze user experience and improve service quality.
- Legal Compliance: To comply with applicable laws and regulations.
- Communication: To keep you informed about important updates, service changes, and policy updates.
ok37 never sells your information to third parties for any commercial purpose.
Data Storage & Security
ok37 adopts industry-standard security measures to keep your personal information safe. Our security infrastructure includes the following:
5.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Use of end-to-end encryption technology
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
- Firewall and intrusion detection systems
5.2 Retention Period
We retain your information for as long as it is needed to provide services, or as required to meet legal obligations. Even after an account is closed, transaction-related information may be retained for a specified period in accordance with applicable law.
5.3 Staff Training
All ok37 staff sign strict confidentiality agreements and receive regular training on personal data protection. Access to data is restricted only to those who need it for their work.
Sharing Information with Third Parties
ok37 may share information on a limited basis in specific circumstances. These circumstances are described in detail below:
6.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions. These organizations operate under their own privacy policies.
6.2 Technology Service Providers
Information may be shared with technology companies that assist in operating the platform, solely for the purpose of providing services. These companies operate under strict confidentiality agreements.
6.3 Legal Authorities
Information may be disclosed to competent authorities on the basis of a court order, government directive, or legal requirement.
6.4 Prohibited Sharing
ok37 never sells, rents, or exchanges your personal information with third parties for advertising, market research, or any other commercial purpose.
Cookies & Tracking Technologies
The ok37 platform uses cookies and similar technologies to improve user experience and operate its services.
7.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. Without them, login, session management, and security functions will not work properly.
7.2 Analytics Cookies
These cookies help us understand how users are using the platform, which pages are visited most, and where issues occur. This information is used to improve the platform.
7.3 Functional Cookies
These cookies remember your preferences such as language selection and display settings, so you do not have to set them again each time you log in.
7.4 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some functions of the ok37 platform.
Your Rights
As an ok37 user, you have the following rights regarding your personal information:
8.1 Right to Access
You can find out at any time what information ok37 holds about you. Contact us to make this request.
8.2 Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected. This can be done through your account profile or through customer support.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.
8.5 Right to Data Portability
You can request your personal information in a structured, machine-readable format.
To exercise these rights, contact our customer support team directly. We will process all requests as promptly as possible and within the legally required timeframe.
Children's Privacy
ok37 services are intended only for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We follow an age verification process at the time of registration. If we become aware that a minor is using our services, we will immediately close the relevant account and delete all collected information.
If you believe a minor is using ok37, please contact us immediately.
Policy Changes
ok37 reserves the right to amend this Privacy Policy as needed. This Policy may be updated in response to service changes, the introduction of new technology, or legal changes.
For significant changes, we will send a notification to your registered email address and display a clear notice on the platform. Continuing to use ok37 services after a change is made will be considered as your acceptance of the updated Policy.
The "Last Updated" date at the top of the page always indicates the current version of the Policy. If you need to review a previous version, please contact us.
Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact the ok37 customer support team through the following:
- 24/7 Live Chat — support available in both Bengali and English
- Email: [email protected]
We take all privacy-related requests seriously and will endeavor to respond as promptly as possible.
Want to know more?
For any questions about the privacy policy or your information, ok37's support team is always ready. Contact us via 24/7 live chat or email.